Tema Frank — SPARQNOW

At-a-Glance

Bestselling author of "PeopleShock: The Path to Profits When Customers Rule" and "Canada's Best Employers for Women."
Founder of Web Mystery Shoppers, launched in 2001, the world's first omnichannel customer service testing company.
Host of the Frank Reactions podcast on customer experience, launched in 2012.
Served on numerous boards of directors, including President of Litfest and a University of Alberta Senator.
Holds an MBA in Marketing, Business Strategy, and Finance.
Consulted for clients such as Bank of America, Royal Bank of Canada, and ING Direct.

Biography

Tema Frank is a bestselling author, international speaker, and customer experience professional. She is the author of two bestsellers: "PeopleShock: The Path to Profits When Customers Rule" and "Canada's Best Employers for Women: A Guide for Job-Hunters, Employees & Employers." Currently, she focuses on writing fiction, with a work-in-progress titled "Red Rules" about the Russian Revolution.