Rick DeLisi — SPARQNOW

At-a-Glance

Lead Research Analyst at Glia since 2021
Co-author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World"
Co-author of "The Effortless Experience"
Served as VP Advisory and Gartner Fellow at CEB/Gartner for 15 years (2006-2020)
Director, Corporate Communications at Independence Air for over 7 years (1998-2006)

Biography

Rick DeLisi is an author and Lead Research Analyst at Glia, where he focuses on helping companies enhance customer loyalty and reduce the cost of their service operations. He is the co-author of two books: "Digital Customer Service: Transforming Customer Experience for an On-Screen World" and "The Effortless Experience," both published by Wiley.

Prior to his role at Glia, DeLisi spent 15 years as VP Advisory and Gartner Fellow at CEB/Gartner, from January 2006 to December 2020.