Paul Fipps — SPARQNOW

At-a-Glance

President, Global Customer Operations at ServiceNow
Serves on the Board of Directors of NetApp
Former CIO and Chief Experience Officer at Under Armour
Investor and Advisor for Laminar (Acquired By Rubrik)
Holds a B.S. in Information Systems and an MBA from the University of Baltimore
Graduate of The Wharton School's Advanced Management Program

Biography

Paul Fipps serves as the President of Global Customer Operations at ServiceNow, where he oversees Global Sales, Customer Success, Partner Ecosystems, and Field Operations. In this role, he is involved in the enterprise AI transformation, focusing on how companies scale AI from pilot to production, govern AI responsibly, and foster the organizational trust necessary for AI adoption. His work spans major global markets, engaging with customers, partners, and field teams.