Oliver Bodden — SPARQNOW

At-a-Glance

Senior Technical Product Manager at Indeed, leading AI-powered customer support and communications platforms.
Launched an LLM-powered service agent, reducing Average Handle Time by 23% and achieving 26% containment.
Drove 75% adoption of GenAI call summaries to streamline operational workflows.
Holds an MBA in Management Information Systems and a degree in Electronics Engineering.

Biography

Oliver Bodden is a Senior Technical Product Manager at Indeed, where he serves as a product leader building AI-powered customer support and communications platforms at a global scale. His work focuses on turning emerging AI capabilities into reliable systems that improve operational efficiency and customer outcomes. He leads product initiatives across conversational AI, enterprise communications infrastructure, and platform integrations supporting agents worldwide.