Jason Young — SPARQNOW

At-a-Glance

President of LeadSmart, Inc.
Founded his own consulting practice in 1998, now LeadSmart, Inc.
Key driver in creating and developing Southwest Airlines' innovative training programs for leadership and customer service culture during his 10-year tenure.
Author of 'The Culturetopia Effect' and 'Servicetopia'.
Works with companies including Starbucks, Radio Shack, Coca Cola, and Tyson Foods.

Biography

Jason Young is the President of LeadSmart, Inc., a consulting practice focused on leadership, customer service, and team building. Prior to founding LeadSmart, Inc.

, he served as a senior-level manager at Southwest Airlines for 10 years. During his time at Southwest, an airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing innovative training programs for its leadership and customer service culture.