Joseph Michelli — SPARQNOW

At-a-Glance

New York Times #1 Bestselling Author of books including 'The Airbnb Way' and 'Leading the Starbucks Way'
Professor of Service Excellence at Campbellsville University
CEO of The Michelli Experience
Inducted into the CX Hall of Fame
Holds a Ph.D. in Clinical Psychology from the University of Southern California
Serves as a Board Member for customer-centric businesses
Certified Customer Experience Professional and Certified Professional Speaker

Joseph Michelli, Ph.D., serves as a Professor of Service Excellence at Campbellsville University and is the CEO of The Michelli Experience.

He is recognized for his work as a Certified Customer Experience Professional and was inducted into the CX Hall of Fame. Michelli holds a Ph.D.

in Clinical Psychology with an emphasis in human systems from the University of Southern California.