Japjit Ghai — SPARQNOW

At-a-Glance

Managing Director & Partner at Boston Consulting Group (BCG)
Serves SaaS/Software, Network Tech, IT Services, and Telecom clients globally
Leads Customer Success and AI/ML-driven customer lifetime value topics in Tech
Holds an MBA from the Indian Institute of Management Calcutta and a Bachelor's in Computer Engineering from Nanyang Technological University Singapore
Has worked across BCG's New York, Singapore, Jakarta, New Delhi, and Mumbai offices

Biography

Japjit Ghai is a Managing Director & Partner at Boston Consulting Group (BCG), operating from Silicon Valley. In this role, he advises clients globally across key technology sectors, including SaaS/Software, Network Tech, IT Services, and Telecom.

His expertise lies in driving Growth, Go-to-market strategies, and Subscription Transformations. He also leads discussions and initiatives around Customer Success and AI/ML-driven customer lifetime value within the technology domain.