Clara Shih — SPARQNOW

At-a-Glance

Advisor and Founder of Business AI at Meta, launching turnkey customer agents for 200M businesses on WhatsApp, Facebook, and Instagram.
Founder, CEO, and Board Chair of Hearsay Social (now part of NASDAQ:YEXT).
Led AI reinvention of Salesforce Service Cloud, which became the company’s largest product line.
Scaled Salesforce's generative AI platform and apps (Agentforce) as CEO of Salesforce AI.
Author of 'The Facebook Era' (2009).
Served as a Starbucks board director (2011-2023) and is a Hubspot board director (2025-present).
Angel investor.

Biography

Clara Shih is an entrepreneur, tech leader, and general manager recognized for her contributions to artificial intelligence and high-growth businesses. She started and launched Business AI at Meta, a platform providing turnkey customer agents for 200 million businesses across WhatsApp, Facebook, and Instagram.