Bill Pappas — SPARQNOW

At-a-Glance

EVP & Head of Global Technology and Operations at MetLife, leading a global team of over 38,000
Serves on the boards of Novant Health and Bentley University
Focuses on emerging technologies, including AI, to empower employees and unlock growth opportunities
Formerly SVP-Finance and Audit Executive at GE Capital
Previously held a role at Bank of America Merrill Lynch

Biography

Bill Pappas serves as the Executive Vice President and Head of Global Technology and Operations at MetLife. In this role, he leads a global team of more than 38,000 individuals responsible for technology, cybersecurity, data and analytics, customer service, operations, procurement, corporate real estate, business continuity, and enterprise resilience. His work centers on using innovation, discipline, and scale to advance MetLife's strategy and deliver meaningful business outcomes.