Bill Capodagli is the Co-founder and President of Capodagli Jackson Consulting, a role he has held since 1993. He is the author of 'The Disney Way,' a best-selling business classic, with its 3rd edition published in 2016. Through his work, Capodagli demonstrates how Walt Disney’s values—focused on customer service, employee training, and managing creativity and innovation—are crucial for organizations across diverse industries.